Last updated: June 23, 2026
Last updated: June 23, 2026 North Lift Garage Doors (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website (northliftgaragedoors.ca) and to the garage door services we provide in Richmond Hill and York Region, Ontario. We follow Canada’s federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada’s Anti-Spam Legislation (CASL).
1. Who is responsible for your information
North Lift Garage Doors is responsible for the personal information in our care. If you have any questions or concerns, contact our Privacy Officer:
- Email: info@northliftgaragedoors.ca
- Phone or text: (647) 803-3780
- Mail: North Lift Garage Doors, Richmond Hill, Ontario
2. What personal information we collect
We only collect what we need to quote and complete your garage door work. Depending on how you reach us, this may include:
- Your name
- Your phone number and email address
- Your service address, city, or neighbourhood
- Details about your garage door problem, including any photos you choose to send us
- Records of our calls, texts, and emails with you
- Payment details you provide to pay your invoice (processed by our third-party payment provider — we do not store full card numbers)
- Basic technical information collected automatically when you visit our website, such as your device type, browser, and pages viewed (see our Cookie Policy)
3. How we collect it
- When you submit our quote request form
- When you call, text, or email us
- When we visit your home to inspect or repair your door
- Automatically through cookies and similar tools on our website
4. Why we collect it (our purposes)
- To answer your questions and prepare a written quote
- To schedule, perform, and follow up on your garage door service
- To process your payment and keep records required by law
- To honour your warranty and respond to warranty claims
- To contact you about your job, including arrival-time texts
- To meet our legal, tax, and insurance obligations
- To improve our website and understand how it is used
5. Your consent
By giving us your information and asking us to quote or perform work, you consent to us using it for the purposes above. You can withdraw your consent at any time by contacting us, subject to legal and contractual limits (for example, we must keep certain records even after a job is done). Withdrawing consent may mean we can no longer provide a service to you.
6. Marketing messages (CASL)
If we send you commercial electronic messages (such as a follow-up email or a promotion), we do so only with your consent. When you ask us for a quote, we may rely on your implied consent to reply and follow up for a limited time as permitted under CASL. Every marketing message we send includes a clear way to unsubscribe. We honour all unsubscribe requests within 10 business days. To opt out at any time, reply “STOP” to a text, use the unsubscribe link in an email, or contact us directly.
7. Who we share it with
We do not sell your personal information. We share it only when needed to run our business or when the law requires it, including with:
- Service providers who help us operate, such as our scheduling/booking software, payment provider, email and text messaging tools, and website analytics provider
- Professional advisors, such as our accountant or insurer, when reasonably required
- Government or law enforcement, where we are legally required to disclose
We require our service providers to protect your information and use it only for the services they provide to us.
8. Storage and information held outside Canada
Some of our service providers (for example, certain website analytics, advertising, or messaging tools) may store or process information on servers located outside Canada, including in the United States. Where this happens, your information may be subject to the laws of those countries. We take reasonable steps to ensure your information stays protected. If you would like more detail about where your information is held, contact our Privacy Officer.
9. How long we keep your information
We keep personal information only as long as needed for the purpose it was collected, and to meet legal requirements. Our standard retention periods are:
| Type of information | How long we keep it |
|---|---|
| Quote requests that do not become jobs | Up to 24 months |
| Customer and job records (completed work) | 6 years from the end of the tax year (CRA requirement) |
| Proof of consent for marketing messages | At least 3 years (CASL requirement) |
| Website analytics data | Up to 14 months |
When information is no longer needed, we securely delete or destroy it.
10. How we protect your information
We use reasonable physical, technical, and organisational safeguards to protect your information against loss, theft, and unauthorised access, including limiting who can see it and securing the devices and accounts we use.
11. Your rights — access and correction
You have the right to ask what personal information we hold about you, to receive a copy, and to ask us to correct anything that is wrong. Contact our Privacy Officer and we will respond within the timeframes set by law (generally 30 days under PIPEDA). We may need to verify your identity first.
12. Quebec residents
If you are a Quebec resident, additional rights may apply to you under Quebec’s Act respecting the protection of personal information in the private sector (Law 25), including rights to portability and to have your information de-indexed in certain cases. Contact our Privacy Officer to exercise these rights.
13. Cookies and website tracking
Our website uses cookies and similar technologies. Please see our Cookie Policy for details and your choices.
14. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children.
15. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the most recent version. Please review it periodically.
16. Questions or complaints
If you have a privacy question or complaint, contact our Privacy Officer at info@northliftgaragedoors.ca or (647) 803-3780. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.